Using your voice to Be the Change is one of the most effective ways to ensure we are Bringing Our Core Values to Life. After all, we can only address the ethical issues we are made aware of.
Look out for any behavior that violates the law or our:
- Core Values
- Code
- Policies
- General sense of what’s right
It’s not always easy to know when to speak up. However, if there is any question or doubt in your mind, it’s best to say something. Using your voice helps us protect our Culture and Win as One Team. It empowers us to tackle minor issues, before they become major issues, and to create a better work life for us all.
How to Speak Up
To report concerns or gain clarity on the right course of action, contact:
- Your manager
- The People Office Support Center
- The Ethics Office
- The Ethics Helpline
Note that all calls to the FIS Ethics Helpline are answered in English. However, most other languages are supported.
What to Expect When You Speak Up
All reports of violations will be reviewed and evaluated by the Ethics Office so they can be addressed appropriately.
If you are contacted as part of an investigation, be sure to:
- Cooperate fully.
- Be truthful and forthright.
- Keep the process as confidential as possible.
If it is discovered that a violation has occurred, those responsible will be subject to discipline, up to and including termination, as per local law.
Results of our investigations are considered when developing additional compliance initiatives, such as training, ethical risk assessments, awareness campaigns, and other FIS programs aimed to detect, prevent, and reduce unethical situations.
Ethics Helpline investigation metrics are shared with the Audit Committee of the Board of Directors on a quarterly basis and are utilized by the Ethics Office to track and understand global risks, trends, or challenges and to identify potential mitigating measures.
Our Stance on Retaliation
We do not tolerate any form of retaliation (such as a demotion or firing) against those who cooperate with an investigation or speak up in good faith.
Good faith means having reasonable grounds at the time a report is made, based upon the circumstances and information available, that the information in the report is true.
When we speak up, in good faith, our honesty and courage will be protected. Let’s use our voices to Shine Bright and Do What Is Right to help ensure each one of us embodies the FIS Culture by always Bringing Our Core Values to Life.
